Welcome to Metella Road Family Practice

Opening Hours : Monday to Saturday
  Contact : (02) 9636 2878

Patient Information

Click on the headings below to read more information about our practice facilities, procedures and systems. A useful links section has also been included with information on general medical conditions and presentations:

Appointments

 Our hours of practice are from :

  • Monday – Friday: 08:30 am – 06:30 pm
  • Saturday: 09:00 am – 01:00 pm
  • Sunday/ Public Holidays: Closed

How to make an Appointment:

  1. Telephone bookings can be made during surgery hours by calling the surgery on 9636 2878.
  2. Bookings can be made in person at the surgery during surgery hours.
  3. Depending on the urgency of your complaint, walk-ins (patients coming into the surgery without an appointment)  can be accommodated but there may be a wait. The appointment may be with the doctor of your choice if they are available or the first available doctor.
  4. New patients  are welcomed and can call for an appointment or present in person. All new patients will need to fill in forms with some basic information which can be done at the surgery or taken home and filled in.
  5. You can now book online by clicking on this link: https://healthengine.com.au/medical-centre/nsw/toongabbie/metella-road-family-practice/s14822

Practice Facilities

  • Multiple doctors room
  • Minor surgery / procedure room
  • Specimen Collection room
  • Reception area
  • Practice nurse room
  • Patients’ waiting area
  • Ample parking space
  • ECG & Spirometry facilities on site
  • Patient toilet and baby change table available on site.

 

Complaints & Feedback

  • If you are not happy with any aspect of your care whilst visiting Metella Road Family Practice, we would like to hear about it so that we may improve our services and respond to your feedback.
  • Please complete the Feedback and Complaints form found at reception and speak to reception team or the Practice Manager who will assist you in this matter. If you are not happy with the way in which your complaint has been managed, then you may contact the Medical Board of NSW or the Health Care Complaints Commission. Contact details are provided below.

    Medical Board of NSW
    The Registrar
    PO Box 104
    Gladesville NSW 1675
    Telephone: (02) 9879 2200
    www.nswmb.org.au

    Health Care Complaints Commission
    Locked Mail Bag 18
    Strawberry Hills NSW 2012
    Telephone: (02) 9219 7444
    Facsimile: (02) 9219 4585
    Toll Free in NSW: 1800 043 159
    TTY (02) 9219 7555

Emergencies

If you have an emergency please telephone 000 or go to your nearest emergency department.

After hours medical care

  • After hours medical care – Provided by Sydney Medical Service (8724 6300) and available to all regular patients.
  • Bulk-billed for current medicare card holders.

Medical certificates

  • Medical certificates are available and can be requested at the time of consultation with your doctor.
  • If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

Parking

Ample parking space is available on site and in very close walking distance.

Privacy and confidentiality

  • We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
  • A copy of our privacy policy is available here
  • Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

Cancellations

  • We understand it is not always possible to attend your appointment but we do request that you let us know as soon as possible so that we may be able to accommodate other patients waiting to see a doctor.

Useful Links

General Health

  • Better Health Channel
    Fact sheets and information on healthy eating and Medical Dictionary.
  • Healthy Weight Website
    Advice on physical activities and weight loss.
  • Health Direct
    Recent medical news, information and online symptom checker with an Australian focus.
  • Merck Manual Online
    Online version of medical textbook which covers diseases, symptoms and prevention.
  • MyDr
    Articles on conditions, tests, treatments and medications.

Travel Health

Mental Health

Women’s Health

Men’s Health

Children’s Health

  • The Sydney Children’s Hospitals Network 
  • A range of factsheets on health and safety topics developed by Sydney Children’s Hospital, The Children’s Hospital at Westmead and Kaleidoscope Hunter Children’s Health Network.